Dear ,
Thank you for your message. A new ticket has been created and we are doing our best to solve it.
Important: Please, do not remove the “[#xxxxx]” message from the subject as it is used to track your issue and improve the support. Removing it might make the support harder to do and might increase the required time to solve your problem. Nevertheless, in case of a different problem and in order to keep one issue per ticket, we would strongly recommend you to send a message with a new subject.
Best regards,
Support team.